FAQs

Frequently Asked Question?

Find your answer below!

Established in 2020, Cali Crystals is owned and operated entirely by my mother and I. We are located in Roanoke, Virginia. All of our piercing jewelry is 100% brand new, handmade to order, and examined thoroughly for top quality before shipment. Providing excellent customer service is always our highest priority! -Sara & Andi ♥

 

Q: What is your shipping policy?

We offer domestic shipping within the United States only. 

Free USPS Standard Shipping on Orders Over $50!

All orders are shipped out within one week from the day they are placed, with standard USPS Ground Advantage shipping, which includes tracking information. Delivery typically takes between 3 - 7 business days after shipment. 
 
You also have the option to upgrade to expedited shipping with Priority Mail® via USPS. Priority orders will be mailed out within 3 days or less, and delivery typically takes between 2 - 4 business days after shipment.

 

Q: I don't know what gauge size I need to order for my piercing. What should I do?

Please refer to our "Piercing Size Guide" page under the Home button. There, you will find all of the standard sizes for all different types of piercings. If you are still unsure of what gauge size to order, please ask whoever pierced you what gauge size they used, or please reach out to us prior to placing your order. 

 

Q: I am not sure what length to order for my barbell. What should I do?

If you are unsure of what length to order for your body jewelry, you can measure your current barbell. Carefully remove your current barbell from your piercing and use a ruler to measure how many millimeters the bar is in length. Please refer to our "Piercing Size Guide" page under the Home button for more information on how to properly measure various barbell types.

From there, you can see if you should order the same length for your new jewelry, or possibly a shorter or longer barbell.

 

Q: I accidentally provided an incorrect shipping address for my order. What should I do?

Please reach out to us via email (calicrystalsshop@gmail.com) as soon as possible with your updated, correct shipping address and your order number, or the first and last name that the original order was placed under. 
It is your responsibility to provide us with your current, complete and correct shipping address at the time of checkout, or within 48 hours afterwards via a message.
If you accidentally provide us with an incorrect shipping address and fail to notify us within 48 hours, and then your package eventually gets returned back to us by the USPS, you will be issued a full refund minus the cost of the shipping label that was generated for your order.

 

Q: I have an allergy to nickel. Is 316L surgical steel nickel free?

316L surgical steel does contain trace amounts of nickel, however, it is bound in a manner in which it is still considered hypoallergenic. If you need a material that is 100% allergen free, we recommend piercing jewelry that is made from solid/pure implant-grade titanium instead.  

 

Q: I have sensitive skin / allergies to alloy metals. Can I wear jewelry with a gold titanium finish, or other colored finish?

Only hypoallergenic metals such as unplated 316L surgical steel, pure titanium, and .925 sterling silver are recommended for those with sensitive skin or skin allergies.
Colored finishes or ion plating over surgical steel including gold, rose gold, rainbow, black etc. are not recommended as they may cause skin irritation.
Always make sure to thoroughly sanitize your body jewelry, piercing area and fingers with anti-bacterial soap (rubbing alcohol is not recommended on anything alloy metal with a colored finish) whenever you are inserting new body jewelry.
If irritation continues after putting in a new piece of body jewelry, remove the barbell. You may be experiencing allergies to the metal and you should most likely stick to hypoallergenic materials going forward. 

 

Q: What is your return policy?

For both hygienic reasons and also due to the custom nature of our items, our store does not accept any returns or exchanges. Please make sure that you know you correct piercing size *before* placing an order with us. We offer a comprehensive "Piercing Size Guide" with many example photos to help you decide which size would work best for your piercing.

We put together every item in our store carefully and thoughtfully by hand. We always make sure to test each piece of jewelry for perfect compatibility and smooth threading prior to shipment. Therefore, we do not offer any replacement balls, natural stone beads or other jewelry parts for sale by themselves, only as a proper matched set.

Please note that we are only able to provide estimated delivery windows. We do not offer any guaranteed delivery dates, and cannot be held responsible for unforeseen delays that may arise while your order is in transit with the USPS. Please make sure to order any jewelry you need for a specific date or gift well in advance to help ensure it will arrive in time.

We do not offer refunds on items that are delivered later than the original estimated delivery date window provided by the USPS, unless they have been delayed for more than 30 days. After 30 days with no movement or tracking information updates, your shipment will be presumed lost and you will be issued you a full refund. In the months of November and December, the USPS tends to be especially busy and delayed deliveries are much more common due to the large influx of shipments for the holidays.

 

Q: My order was marked as "Delivered" by the USPS, but I did not actually receive the package. What should I do?

If your order is marked "Delivered" by the USPS, but you did not actually receive it, please first double check your order details in your original confirmation email to make sure that you didn't accidentally provide an old address, or your parent's address, etc.

If you did provide the correct shipping address, then please allow 3 additional business days for your shipment to be delivered to you. Often times, the USPS will mark a package as prematurely delivered, or it will be accidentally delivered to a nearby neighbor's house, etc. In either case, you should likely receive your package within a few days.

If your "Delivered" package is still missing after 3 business days, then please call the USPS for further assistance or you may alternately submit a 'Help Request Form' on the USPS website. They will then forward your request to your local Post Office™ facility to help locate any missing packages.

Once you have completed filing a 'Help Request Form' on the USPS website, please patiently wait for at least 7 business days. If at the end of the 7th business day, your package still can't be located by the USPS and is still reported missing, then please reach out to us for further assistance at that time. 

 

Q: What do I do if my question was not answered on this page?

If you have any other questions or concerns regarding your order, we are always here to help! Please send us an email to: calicrystalsshop@gmail.com and we will get back to you within 2 business days. Thank you! ♥